Returns & exchanges

30 days to request a return

You may request a return within 30 days of delivery. Email info@baporssa.com with your order number, the item and the reason for your request. Returns must be approved before you send anything back.

Keep everything together

Returned eyewear must be unworn, unused and free of scratches, lens marks, makeup residue or damage. Keep all original tags, protective materials, accessories and packaging, including the case or pouch and cleaning cloth supplied with your order.

Return costs & refunds

For fit, style, colour preference or a change of mind, you pay the return shipping cost. Approved returns have no restocking fee. After receipt and inspection, approved refunds are issued to the original payment method within 10 business days; your payment provider may need more time. Original shipping charges, duties, taxes and shipping protection fees are non-refundable unless the return is due to our error or a verified product issue. To exchange, return the original item first, then place a new order for the style you prefer.

Something arrived wrong

For damaged, defective or incorrect items, contact us within 7 days of delivery with clear photos of the item, packaging and shipping label. Once approved, we cover the replacement or return shipping for verified order issues.

365-day craftsmanship support

If you believe your eyewear has a manufacturing defect within 365 days of delivery, email your order number and clear photos. Support does not cover normal wear and tear, accidental damage, loss or theft, misuse, lens scratches from use, damage from heat, pressure, impact or improper storage, or changes in fit from adjustment by a third party.

Full details: Refund policy.